Orders & Shipping Info

ORDERS

When can I expect my order?

At this time orders are processed between 2-3 business days with additional time in transit. Processing and transit times may vary during peak season.

For questions between the time your order is placed and receipt of your tracking number, please contact us. 

We want you to get your package as quickly as possible! Unfortunately, we don't have any control once it's in the carrier's hands. If you think the transit time is abnormally long, reach out and we'll get it sorted for you.

Can I cancel my order?

Orders may only be canceled within 24 hours. Please contact us if you wish to cancel your order. After 24 hours the order has been processed and may already be in route to you and can no longer be cancelled. Sale items are an exception and cannot be canceled after the order is placed.

What if my order is a gift?

Simply select the gift wrap option in your cart and we'll take care of the rest! 

Orders are shipped without price information and you have the option to include a gift note.

 

SHIPPING

Can I ship to more than one address?

Each order is only able to ship to one address. If you’d like to ship to multiple addresses, please place a separate order for each address.

Can I ship to a PO Box?

No, we are unable to ship to a PO Box at this time.

My tracking says 'Returned to Sender' or Delivery Failed'. What do I do?

Jungle Club ships to the address provided during checkout. We are not responsible for delays caused by the carrier or for lost orders submitted with incorrect information. If you need further assistance, please reach out to our team. 

My tracking says my package was delivered but I don't see it.

Your tracking information will note where the delivery driver left your package upon delivery. Please check the “Proof of Delivery” from the shipping carrier to determine where or with whom your package was left. 

If you still cannot find your package, please check nearby or with you lobby manager and neighbors. If you are still unable to find your package, please let us know by contacting us within 2 business days. 

What if my order arrived damaged?

If an item arrived damaged and your order was delivered less than 5 days ago, please take a few photos and submit a damage claim by contacting us here. 

Please provide as much information as possible so we can best assist you as quickly as possible.

Please note, photos are required as proof of damage in order for us to issue a refund or replacement. 

Do you ship internationally?

Yes! We do our best to ship everywhere. Certain countries and states do have restrictions on shipping certain, so if you have any questions please contact us.

Most international orders take anywhere from 2 to 6 weeks to arrive. Unfortunately customs systems vary depending on the country so we can’t give exact estimates for transit. If you have not received your package after an unusual amount of time, please contact your country's Customs department to see if the package is being held for pick-up, since there may be customs duties/taxes that needs to be paid before you can receive your package.

All customs fees and taxes are the responsibility of the customer. We can not control the international shipping process after the package has been shipped from our shipping department.